HOW AUTOMATED ARE YOUR BUSINESS FUNCTIONS
Automation is driving process efficiency, yet fully automated processes are lacking – Automation maturity is growing as more organisations turn to automation to enhance customer experiences and product/ service quality. Two-thirds of organisations (67%) have either automated their IT operations and many have introduced automation across other business functions — including finance, customer support, marketing, sales, and HR. However, fully automated processes remain quite low — with an average of 23% of organisations saying they’ve reached this across business functions.
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