VIRTUAL ASSISTANTS DON’T NEED TO SEEM HUMAN

As conversational AI use cases expand across the organisation, companies will drop the human-like pretence for virtual assistants, in order to improve trust, particularly in the B2B space.  Organisations have found customers feel tricked if AI pretends to be human, companies will embrace transparency in identifying the AI assistants as virtual.

Further information at https://businesstechnologyleaders.com/soln/ai/ 

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